NASDAQ-listed software and services provider, Amdocs has been selected by premier network carrier Vodafone Idea Ltd. (VIL) to consolidate the merged entity’s postpaid operations for retail and enterprise customers across mobile and fixed-line services.
As part of the new multi-year agreement, Idea postpaid customers will be migrated to Amdocs Service Monetization Software Suite, which has been supporting Vodafone postpaid customers under the managed services model for several years.
By migrating Idea’s entire postpaid customer base to Amdocs’ software, Vodafone Idea says it will be able to streamline and further automate and digitalize postpaid operations across the merged entity and offer improved customer service and digital experience consistently to almost 23 million customers (as at June 2019). At the same time, within a very short timeframe, Idea’s postpaid operations will be migrated to Amdocs’ Service Monetization Software Suite and Smart Operations (SmartOps) services without any business disruption.
VIL is undertaking the world’s biggest telecom network integration in India and is partnering with the best of global technology companies and equipment vendors to roll out the latest technologies for enabling a richer customer experience and making its network future-fit and 5G-ready.
Commenting on the partnership, Vishant Vora, Chief technology officer at Vodafone Idea Ltd said, “Our endeavor is to achieve faster synergies through digital transformation. Our renewed partnership with Amdocs will enable VIL to further modernize, automate, and digitize operations, resulting in speedy introduction of new services, innovative price plans and bundling. This will help us provide a compelling digital experience and service quality, such as faster bill delivery and more accurate billing to our entire base of postpaid customers.”
“Vodafone Idea, post-merger, has become the largest telecom operator in India,” said Gary Miles, chief marketing officer at Amdocs. “In a highly competitive market such as India, it’s imperative for service providers to reimagine the customer experience and set new benchmarks by embracing modern technologies. To consistently excite consumers and win their loyalty, large brands, serving millions of consumers, must therefore find ways to continually streamline and improve operations in order to remain agile and serve their customers better.”