No call failures within our network claims Reliance Jio

NEW DELHI: MUMBAI: Mukesh Ambani--led Reliance Jio has claimed that there are no incidents of call failures within its network and attacked Airtel's statements on the issue "misleading and unfortunate".

"The statements from Airtel are misleading and unfortunate in the context of the severe Quality of Service issues being faced by the Indian customers. While there are over two crore call failures every day between the two networks, there are no incidents of call failures within the Jio network," said the company in its statement.

"We encourage all customers to make Jio to Jio calls to experience HD quality voice services without any disruptions whatsoever. We also invite independent third parties such as TERM (DOT) to inspect and confirm that there are zero call failures on Jio network. Infact Jio customers should encourage the receiving party to switch to the Jio network at the earliest so that they do not suffer due to such anti-competitive practices being followed by the incumbent operators," it said.

"Jio, being the aggrieved party as everyone is well aware, is doing its best to work with all the other operators to resolve this issue at the earliest. There is no question of any delay, not even of a few hours, in taking any steps at Jio’s end," the company said.

"On MNP, there is no right that any operator has to block MNP requests. Many of the customers have already been denied this facility without cause. We speak on behalf of customers when requesting that such porting requests should be honoured," said Jio.

"It cannot be coincidental that all requests made for MNP to port to Jio network have been rejected by Airtel on unsubstantiated grounds and not even one MNP request has been approved, when Airtel claims that it ports-out thousands of customers every day across operators. It clearly establishes that this is being done deliberately when requests come to port to Jio," it concluded.