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The Airtel Management Board meets every morning to review customer queries, resolution mechanisms and timelines, and the learnings from customer feedback. Telecom

Tech solutions in place; mind set of staff manning customer services need massive change: ASSOCHAM

Be it a post office, not in some remote area but in big cities of Mumbai and Delhi, or a public sector bank, state-owned MTNL, BSNL or several other government owned and run organisations, the ease of doing business, especially for a small entrepreneur is missing despite a well-meaning digital drive of the government, an ASSOCHAM paper has noted with concern.

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