MeitY partners CSC to help feature phone users avail UMANG App benefits

A significant alliance between UMANG and CSCs is going to empower lakhs of citizens in India. With an objective to realize Digital India’s vision of “Power to Empower” and to enable Digital Inclusion across the length and breadth of India, the National e-Governance Division (NeGD), Ministry of Electronics & IT (MeitY) has signed an MoU with CSC (Common Service Center) eGovernance Services India Limited on August 26, 2020, to facilitate the delivery of UMANG services at CSCs, in an assisted mode, thereby making services on UMANG app available to citizens through the network of3.75 lakh CSCs.

The CSC operators' Village Level Entrepreneurs (VLEs) will enable citizens to avail e-Governance services of 140 Departments through the UMANG App.

This move will benefit those citizens who either do not have access to smartphones or are not comfortable accessing App-based e-services on their own.

For the masses, this will not only enhance access to government services significantly but also expand the gamut of services that VLEs offer citizens, thereby increasing their income and viability.

It is believed that all these UMANG services are being enabled on CSCs without any additional cost and NeGD is making all services available to CSCs at zero cost.

Common Services Centres or CSCs, set up under the CSC Scheme of MeitY, are a strategic cornerstone of the Digital India program and key access points for the delivery of various electronic services to villages in India.

UMANG (Unified Mobile Application for New-Age Governance) is the common unified platform for the delivery of services of various Government Departments through the mobile platform. This invaluable synergy between UMANG and CSCs will make available over 1000+services from 140 departments on the UMANG platform to CSCs.

This will be of great advantage to the 140 departments connected on the UMANG platform too, as their services will be delivered in an assisted mode now, in one go, without incurring any cost.

UMANG was developed by National e-Governance Division (NeGD), Ministry of Electronics & IT. It was dedicated to the Nation on November 23, 2017, by Prime Minister Narendra Modi. Within a short period of its successful implementation, the mobile app attained four illustrious awards including ‘Best m-Government service’ award at the 6^th World Government Summit held at Dubai, UAE in Feb 2018. The aim to develop UMANG has been to facilitate ease of access to major Government services for citizens from a single mobile app.