NEW DELHI: US-headquartered LogMeIn has announced that Tech Mahindra, which is currently specializing in digital transformation and business re-engineering, is using LogMeIn Rescue to provide 24/7 support to nearly 100,000 associates working from their offices and client locations across the globe.
LogMeIn Rescue is an enterprise-ready professional remote support platform that provides access and support to smartphones, tablets, computers and applications. By providing the ability to support all devices, located anywhere, Tech Mahindra has seen an increase in service desk efficiency, reduced average handle time and improved first call resolution rates.
“Rescue changed the way we manage our CSD function and provide support for our associates who are on the move or working out of global locations,” said Parag Chaudhari, Project Manager, Technical Infrastructure Management – Centralized Service Desk, Tech Mahindra. “Rescue makes our jobs easier, and enables us to get more done in less time, with fewer people. We really like Rescue’s connectivity speed and easy-to-use interface, which helps us be more effective in our 24×7 operations.”
LogMeIn says that after going through an extensive evaluation process, Rescue was chosen by Tech Mahindra for its easy-to-use interface, connection speed, mobile support and sophisticated capabilities including advanced administrative control; that were either missing or far superior than that of market competitors.
Rahul Sharma, Managing Director, LogMeIn India said, “As physical workspaces continuously become more diverse in nature, the significance of being able to collaborate from anywhere, anytime and with any device, increases. This also puts additional emphasis on enterprise IT to be able to support the multifarious devices present in the workplace today and companies need to ensure support/infrastructural capabilities are available for this booming digital economy. LogMeIn Rescue was designed to meet this challenge – allowing support desk staff to see and resolve problems as if they were present in-person.”