NEW DELHI: Chinese electronic major iVOOMI is all geared up to expand its service centres in India to boost their after sales services. iVOOMi has achieved the target of 500+ service centres in 6 months since their inception in the Indian market.
iVOOMi has its presence in all 29 states and is further expanding in the nooks and corners of the country. The brand has announced its plan to strengthen its space in the Indian market by serving its consumers through 500+ service centres which are spread across 400 cities nationally. iVOOMi also plans to work towards the target of delivering services to all the consumers with a TAT of 48 Hours by the mid of 2018.
Commenting on the same, Ashwin Bhandari, CEO, iVOOMi, India said “We are glad to announce that we are further expanding our service centre networks in India to provide our customers with unmatched after sales services.”
“We are even working on an innovative structure for delivering services to the market. The next stage will be building nodal centres, wherein we will have knowledge and support centres to fix the problems being faced by the consumers.” he further added
The brand is working closely on all the important functions like creating knowledge centres for the customer care executives of different service centres and training them so that they can transfer knowledge about all the products’ technology to customers and educate them on different parameters. For this, they are planning a direct call centre mechanism to provide their customers with the required details along with the one touch app to connect back with the brand.
iVOOMi offers 6 months screen replacement policy on few of its products and in the next stage it will be coming up with few more innovative offers which will be released by the end of 2017.