D-Link extends DDS to customers Pan-India

NEW DELHI: Following the overwhelming response to DDS (D-Link Direct Service), D-Link has now decided to extend this service to customers across the country.

D-Link Direct Service with its new Regional model will be backed by D-Link Service Centers (DSC) along with D-Link Service Partners (DSP); D-Link Authorized Collection centers (DAC).

"So with a presence in over 150 cities, DDS will now offer faster and reliable service to customers across India. All Regional DDS Centers are equipped with state of the art BGA (Ball Grid Array) facilities to support quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL Broadband, Wireless and selected 3G Life Style Products," the company said in a statement.

Talking about the enhanced DDS facility, Balgond Chougula, VP – Customer Support Services, D-Link (India)  said, “Technology advancement; innovation continues to be a key priority at D-Link, at the same time it’s also excellence in customer service that drives business. Hence, we continue to invest in service support system. With Regional DDS model, we aim to reach out to our customers present even in the remotest of location through our innovative and agile service approach “

"D-Link Direct Service is a one-stop service solution that offers ‘Service at doorstep’. Now with D-Link Direct Service (DDS) in action the customer hassle of going to the nearby service center with the faulty product unit; then going back to collect the repaired unit will be eliminated," it said.

"Once the customer logs-in the complaint with D-Link toll free support 18002330000 or via. E-mail DDS.Support@in.dlink.com, D-Link will arrange for the product in concern to be picked from customers’ door-step; will have it replaced with a working model there and then. Once the complaint is logged into the system, customer will also receive a SMS stating the status of the advance replacement unit dispatched," the company claimed.