NEW DELHI: Global business communications software company, Avaya has said that it has appointed Vishal Agrawal as Managing Director, India and SAARC.
Agrawal will focus on aligning Avaya more closely with India’s digital transformation initiative, and on continuing to drive the company’s ‘customer-first’ solution innovation ethos and outcome-based approach.
With more than 10 years’ experience at Avaya, Agrawal has played a critical role in the company’s development in India, scaling the India Services Operations, setting up the operations leadership team, and driving revenue growth. He has specialized in developing offshore delivery centers from scratch, while building high-performing globally integrated teams.
With this background, Agrawal has been picked by Avaya to further drive the company’s customer-centric culture in India, while continuing to build the ecosystem of partners and solution providers that bring innovative approaches to help enterprises of all sizes address disruptive technology trends.
Agrawal has recently launched Avaya’s cloud strategy in India to help accelerate the country’s digital transformation and “Make in India” initiatives by delivering business communication solutions and networking in an as-a-service model.
“As a leader, Vishal builds customer-focused, services-led teams that deliver on our customers most urgent business needs – he understands what it takes to drive success. By putting our customers first, addressing their challenges, and delivering solutions tailored for them to achieve measurable and meaningful results, Vishal will accelerate our business growth, and help us our customers reach new milestones and climb to greater heights,” said Nidal Abou-Ltaif, President, Europe, Middle East, Africa, and Asia-Pacific, Avaya.
“India is embarking on an exciting journey of digital transformation, reaching out to the world, and driving inclusion. Our focus at Avaya is to work close with our customers, identify their immediate business challenges and their long term aspirations, and build solutions that help them achieve both. For the last two years, we have invested in building a strong ecosystem of partners, a team that has experience and passion to serve, and in bringing new solutions and services built to India from India. Our strategy customer-focused, outcomes based strategy is making a great difference to our customers and partners’ business and I will continue to drive this and help them to achieve their goals,” siad Vishal Agrawal, Managing Director, India and SAARC, Avaya