NEW DELHI: Communication solutions provider Avaya has secured Frost & Sullivan Unified Communications (UC) Application Vendor of the Year and 2015 Contact Center (CC) Application Vendor of the Year awards in India.
Frost & Sullivan gauged Avaya’s technology initiatives and effective execution of business strategies. In addition, recording of over 35 percent growth in CC applications and 32.5% in UC applications.
Avaya also secured new deals in the customer engagement space, especially in the ITeS, BFSI, and e-commerce verticals where more businesses were investing in an omni-channel strategy. Avaya was also commended for its team engagement and unified communications approach in creating a cloud portfolio, which allowed a number of Indian partners to develop UC as a service (UCaaS) offerings.
The award criteria included revenue, market share, product introduction, innovation, diversity of products and solutions, customer acquisitions, product service value, and positioning. Data was presented to a jury panel of industry CIOs, CTOs and other senior leaders who determined overall winners.
“Avaya, with its focused approach and innovative solutions in UC, contact center, and collaboration solutions made significant wins in the large and mid-market segments. Appropriate go-to-market strategies supported with channel programs and promotions helped it gain enterprise mind share. Avaya was successful in delivering a next generation customer experience – based on an omni-channel approach with a host of new innovative technology solutions on its IP Office and Avaya Aura platform. The vendor was effective in integrating different communication channels seamlessly to provide a unified experience,” said Benoy CS, Director, ICT Practice, Frost & Sullivan.
“Delivering first-class customer engagement and team engagement solutions for customers globally and here in India is the foundation stone of our strategy. We work with our customers to ensure they can benefit fully from their investments, understand more explicitly what their customers and internal teams need and how they want to interact, and then deliver a seamless, omnichannel experience that drives customer loyalty, team productivity and supports revenue growth. Thank you to our customers for investing in Avaya – and to Frost & Sullivan and the esteemed jury panel for recognizing the success of this approach with these two great awards,” said Priyadarshi Mohapatra, Managing Director, India and SAARC, Avaya.