Enterprise telecom technology products provider, *astTECS has launched its new *astMonitor – VICIdial agent monitoring android application.
Describing the product, the press note says that the product is ideal for call center operations. It is a simple and lightweight application that is easy to set-up and helps assess the performance and obtain realistic intelligence. VICIdial user can download the *astMonitor app from Google play store and install it free of cost.
Paving the way for increased convergence and smart device utilization, *astMonitor gives VICIdial an absolute mobility and helps call centres run to their best potential. The app offers real-time and quick overview of each call center agent and presents detailed insights about each agent’s inbound and outbound calls, on the go.
The key features and advanced capabilities of *astMonitor include : live status of all agents, detailed view of calls, reports of call duration along with the option to select campaign & view, individual agent report, analysis of agents logged in, calls answered, total no. of calls made, reports, campaign statistics and call barge-in.
*astTECS is ushering in the next era of enterprise communication and pioneering collaboration capabilities to bring in greater operational efficiency,” said Dr. Devasia Kurian, CEO, *astTECS. *astMonitor allows rapid integration, agility, and flexibility necessary for call center operations and helps validate the performance while making efficient use of mobile devices, he added.