Ameyo to deploy cloud-based call center software in US, Europe

NEW DELHI: Ameyo, one of India’s leading software provider, has expressed its intention to expand into the US and European markets through Ameyo Engage – a Cloud-based Call Centre Software.

Ameyo Engage will operate from its sales office in US at Sunnyvale, CA. With the multi-billion contact centre market ready for cloud disruption, Ameyo Engage aims to simplify customer engagement for businesses. The company is looking to achieve $10 million revenue through this strategic international expansion.

Based on the robust Ameyo platform, that already empowers over 1600 businesses across 60 countries, Ameyo Engage allows businesses to set up an enterprise level professional contact centre without investing in hardware, installation, and infrastructure. Brands can personalize their customer interactions and can streamline inbound and outbound communications within a single interface. With capabilities like intelligent routing, multi-channel communications, advanced integrations, call monitoring, and analytics, Ameyo Engage has proved itself to be the best solution available in the market.

Speaking on the occasion, Bishal Lachhiramka, CEO, Ameyo Engage, said, “Providing an optimal customer experience in the ever changing hyper-connected world is preliminary for the reputation and success of organizations. By utilizing the advanced features of our Engage platform, businesses can gain deeper insights of their operations within enterprise environment. We have provided the realm of business with a whole new set of benefits, which will make it much easier for organizations to create a truly customer-centric call centre experience by improving overall performance with optimized costs.”

The platform delivers a unified and highly personalized experience that helps brands of all sizes and power their customer interactions with intelligence, scalability, ease of use, and flexibility. With an introductory pricing that starts from $20 per agent per month, Ameyo Engage aims to become a default choice for all call centre software requirements.

Moreover, the integration of Engage platform with Salesforce has proved to be an ultimate engine for more closure. The integration provides a holistic view of customer/prospect information and allows agents to instantly build rapport with your customers and thereby earning competitive advantage. The integration also provides agents with a single unified interface which incorporates information from the CRM database based on caller’s identity and history for improved customer service and support.

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