Airtel's extended partnership with Amdocs to escalate postpaid mobile/broadband customers' digital experience

Airtel has stepped up efforts to digitize the operations of its multiple applications that will empower the company to increase business agility and efficiency as well as the speed time to market for new services.

As part of those efforts, Airtel has extended its partnership with Amdocs, the NASDAQ-listed company providing software and services to communications and media companies.

A world-class service experience for Airtel’s postpaid mobile and broadband customers is intended from this extended partnership. So, as part of the new multi-year agreement, Airtel postpaid mobile and broadband customers will be migrated to Amdocs’ modern digital business system under the managed services model for more rapid delivery of new digital customer experiences.

Airtel will be using Amdocs’ SmartOps (Smart Operations) platform, which uses high-end artificial intelligence and machine-learning capabilities to identify and proactively heal application issues, to accelerate application delivery using automation and DevOps methodologies.

Harmeen Mehta, CIO & Head – Cloud and Security business, Bharti Airtel said, “We are delighted to build on our successful partnership with Amdocs and look forward to continue working with them in our mission to delight customers with best-in-class experience using cutting edge digital technologies.”

In response, Gil Rosen, CMO of Amdocs and general manager of amdocs:next said, “Every day, it’s a race to continually raise the bar and reimagine a customer’s experience as expectations are at an all-time high. With world-leading, engineering-driven telecom operations and managed services from Amdocs, Airtel will be able to simplify its processes, improve operational efficiencies, and ultimately accelerate its pace to delivering even more amazing digital customer experiences. We’re proud to be a trusted partner of Airtel on this journey.”