Wipro Spectramind Gets COPC Certification

Wipro Spectramind, India's leading Business Process Outsourcing and Customer Interaction Service provider, 

it has received a conditional certification status from COPC, a popular certification authority in the US. The certification was provided for the Technical helpdesk processes after a three-day end to end assessment of both inbound voice and E-mail processes at Wipro Spectramind's facility in New Delhi.

Congratulating the company on its achievement, Cliff Moore, Chairman COPC said, "We are impressed that, despite an explosive growth, Spectramind has been able to achieve this status in such a short period of time. Wipro Spectramind's extensive and effective deployment of Six Sigma program compares with the best we have seen."

Raman Roy, President and CEO, Wipro Spectramind said, "With effective deployment of COPC-2000 Standard and Six Sigma processes, our ability to provide a much higher value proposition to our clients is further strengthened."