Vi recharge can now be done through Whatsapp

Vodafone Idea or Vi has recently launched another digital service for its customers which allows them to conveniently do their recharges and pay bills from any location and anytime. Vi customers can now enjoy easy payments and recharge through its AI-powered Virtual Agent VIC on its Digital Assets and also on WhatsApp. The payments service will work for both postpaid and prepaid customers and will work across all payment gateways or UPI.

Providing better experience to the users:

Vi postpaid and prepaid customers can now avail of this personalised digital payments service which works across all payment gateways / UPI. Vi prepaid customers can recharge with any prepaid pack instantly in just two clicks from the Virtual Agent VIC, including WhatsApp. This initiative is in line with Vi’s intent to make its customer’s life simpler, faster and provide a personalized user experience on digital payments.

In addition, this personalized user experience on Digital Payments aligns with the evolution of mobile-based consumer behavior and drives a healthy adoption.

Key Features:

• Vi customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests, and much more.
• VIC is intuitive, simple-to-use, secure, and allows customers to converse with Vi by leveraging the power of AI.
• Vi users will receive a link via SMS to make their payments and recharge using VIC
• Users can also experience the same by sending Hi on our VIC number 96542 97000.
• The payments service will work for both postpaid and prepaid customers.

Last year, Vi became the first operator to introduce Service ChatBot VIC on WhatsApp – a revolutionary AI-powered digital customer service and support virtual assistant.