TRAI releases Paper on QoS for Internet

TRAI has issued a Consultation Paper on QoS for dialup access network for Internet. It has invited stake holders such as BSOs, ISPs, Consumer Organizations, consumers and the general public, in order to get feedback with the objective of framing realistic benchmarks for the quality of service parameters. This paper has been posted on the website of the TRAI
(www.trai.gov.in) and those wishing to respond to the issues raised herein or on any other issue relating to quality standards for internet services in India may respond by e-mail. TRAI had conducted an on-line customer survey on the problems faced by Internet users in India. Poor quality of dialup access was one of the major problems raised by the respondents in the survey. The major problems encountered by the users include delay in access, slow response unstable connection, and occasional non-availability of the internet accounts due to capacity constraints.

Till now, except IDA Singapore, no other regulator is known to have fixed the quality norms for Internet dialup service. However, in an attempt to address the quality issues in the overall interest of growth of Internet Services and customer satisfaction, TRAI has initiated the first step towards streamlining the quality norms so that accountability of ISPs and BSOs, towards the users can be established under regulatory supervision.