Brand Infosys is ready to turn heads in the telecom arena too.
Revenue from services in the communications segment, for Infosys, stands at Rs
2,681 crore for FY 2006-07-a whopping 71% growth over previous fiscal's telecom
revenue of Rs 1,566 crore.
The telecom segment contributes 19.3% to the overall revenue of
Infosys, becoming one of the highest revenue generators for the company. In the
previous fiscal it was 16.5% of overall revenue.
Infosys continues to look West rather than the domestic market.
It has increased its footprint in North America and continental Europe. Among
the 40-odd customers, Infosys has 15 original equipment manufacturers (OEMs),
and over 25 non-OEM telecom companies. The elite clientele boasts of 7 of the
top 10 communication service providers worldwide, 5 of the top 6 North American
telecom companies, 4 of the top 6 European telcos, a leading Asia-Pacific telco,
3 major cable operators, and 2 major ISPs. British Telecom and Telstra are two
key clients the company has officially announced its partnership with.
Area of Operation: Telecom Software, TelecomConsulting, OSS-BSS Address: Infosys Technologies, Plot No 44&97A, Electronics City, Hosur Road, Bangalore 560 100 Tel: 080-28520261 Website: www.infosys.com
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Highlights
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Infosys has looked at broadening its service offerings, moving
on from just a technology implementer to a business transformation partner,
assisting telcos in the entire lifecycle from concept to market. Broadly there
are three main families of solutions that Infosys offers to the communications
services clients. The first of these is called 'Concept-to-Market' solutions,
which includes a comprehensive set of processes or solutions related to business
process redesign, product development lifecycle and value added services. The
second family of solutions is called 'Lead-to-Cash' that addresses the process
cycle from getting a lead to an order, then billing, and finally getting the
cash (revenue). The third family of products is what it calls
'Trouble-to-Repair' under which Infosys offers 'scenario based customer service'
which covers the cycle of customer service from the point when a trouble is
reported by a client's customer to the repair point.
Among significant projects completed, Infosys enabled British
Telecom (BT) launch rate-adaptive broadband speeds of up to 8Mbps on a national
basis. Infosys leveraged its Global Delivery Model to deliver quality software
and developed an operations support system (OSS) for a down-stream rate adaptive
ADSL technology, instead of fixed rate technology. The new rate adaptive
technology allows BT to offer higher broadband speeds, and the development of
error correction methods ensures customers receive the most reliable service.
'We are trusted as an end-to-end transformation partner' To what do you attribute the are very pleased to have exceeded it beyond expectations. I feel there are three main factors for this high growth: Most of our existing clients did exceedingly well last year, as a result we grew with them. Secondly, the Australian telecom business, which had earlier shown a dip, picked up considerably in the last fiscal-this accelerated our growth further as we have Australia's national carrier, Telstra, as one of our main clients. Last, but not the least, we have successfully diversified our focus into many areas beyond the wireline business, into wireless and Cable MSO.
What are the new areas of business you are keenly looking at?
Can you share with us details of some significant projects What are the challenges you face looking forward? The other challenge is how to improve the non-linear growth Now that you have set your bar so high, how do you plan to |
Infosys has enough projects to keep itself busy for the next
couple of years. It is designing innovative new business processes for IP
services for major global CSPs. In another venture, the company is designing a
next-generation network platform (MPLS, Metro Ethernet) and OSS for one of
Europe's largest service providers, among other projects.
Looking ahead, Infosys is eyeing opportunities beyond just the
business-as-usual. It is excited about the transformational projects that
pitches them as trusted partners of telcos who are going through a
transformation phase themselves. Infosys is upbeat about its ability to notch
high impact blue-blooded consultation services especially from wireless and
cable companies.