SPs need to improve delivery time and adherence to SLAs

VoicenData Bureau
New Update

Reliance Infrastructure, part of the Reliance Anil

DhirubhaiAmbani Group, is one of the largest private sector enterprises in power

utility and a major player in the infrastructure sector of India. The company is

currently developing fifteen projects totaling around Rs 28,000 crore. This

excludes investment in the distribution business. Reliance Infrastructure is

also developing five airports and two urban infrastructure projects. It is

planning to set-up a 20 mn ton cement plant over the next five years. VOICE&DATA

spoke to Prashun Dutta, Sr executive VP, quality & IT, Reliance Infrastructure

about the ICT needs of the company. Excerpts



a power company, you rely on strong billing solutions. Who are your storage and

switch partners?

Reliance Infrastructure distributes more than 28 bn units of electricity to

25 mn consumers across different parts of the country, including Mumbai and

Delhi, in an area that spans over 1, 24,300 sq kms. We also generate 941 MW of

electricity from our power stations located in Maharashtra, Andhra Pradesh,

Kerala, Karnataka and Goa. So to maintain such a huge customer base and billing

solutions, we use HP 24000 series storage with Cisco made SAN switches.

What should be the key focus areas for

a communications service provider when it comes to meeting the need of an


We have services from various service providers, and are fairly satisfied

with the quality of service. However, IT being one of the most crucial elements

of the business, back-up services are also mandatory and are in place. As ARPU

falls and the cost of service per user increases, the telecom industry will need

to provide better customer services to retain their existing customers. Services

providers need to improve delivery time, adherence to SLAs and enhance their

quality of service.


Being a power and infrastructure

company, what kind of ICT infrastructure do you have?

Reliance Infrastructure is India's leading infrastructure company with

strong credentials in the power and infrastructure sector spanning across

generation, transmission, distribution, trading of electricity as well as

engineering, construction and procurement (EPC) of power plants; and

construction and development of urban infrastructure like metro rails, highways

and real estate projects.

We have deployed various state-of-the-art

technologies like geographic information system (GIS), distribution management

system (DMS), outage management system (OMS), supervisory control data

acquisition (SCADA), automatic meter reading, etc, for efficient central

monitoring and controlling its vast spread electricity distribution business. It

is the first Indian utility to have implemented remote control of its

electricity assets. To achieve this objective RInfra is using various

communication technologies like OFC, SDH, WCDMA, EDGE, MPLS VPN, VSAT, etc.

Reliance ADA Group is known for green

initiatives. Can you please share with us.

The various green initiative projects, awareness programs taken by Reliance

Infrastructure includes consolidation of servers at data center through

virtualization and disposal of e-waste through qualified and government approved

e-waste handler. At Reliance Infrastructure, we have compliant with policies and

procedures of ISO 14001. We have also replaced High Pressure Mercury Vapor (HPMV)

street Lamp to High Pressure Sodium Vapor (HPSV) Lamp under the clean

development mechanism (CDM).


RInfra has also installed automatic power

factor correction (APFC), automatic meter reading and equipment monitoring

system at various substations and capacitor banks at the high value/premium

consumer end to reduce the technical losses, thus, subsequently improve consumer

awareness to reduce energy bills.

We have also started the 'Bachat Lamp

Yojana' for migrating the retail consumers from conventional lamps to CFL. Our

awareness programs include 'I WILL, MUMBAI WILL' advertisement campaign, 'YOUNG

ENERGY SAVERS' where energy conservation awareness workshops are organized by

RInfra employees in Mumbai schools and colleges. We are also setting up wind

farms and solar farms for the generation of power through conventional sources.

How many offices, stations and

sub-stations do you have? How do you manage seamless connectivity across all

your offices?

RInfra's Mumbai distribution business is spread across a wide area of suburban
Mumbai with 110 business offices, sixty receiving stations and 5,000 odd

substations housing switchgears and transformers that are centrally monitored

and controlled through various state-of-the-art technologies. Provisioning of

seamless connectivity is a major challenge. Most of the locations across Mumbai

are covered through optic fiber network, and the rest of the locations are

covered through virtual private network (VPN) through wireline/wireless/VSAT

connectivity. We are also considering using high speed Internet cards for VPN

connectivity using the latest technological innovation in UTM devices.


How will technologies like 3G and WiMax

help in meeting your business needs?

Presently, most of the companies in India are facing bottlenecks in meeting

the business and operational needs due to technological limitations, bandwidth

availability, high cost, etc. Latest technologies like 3G, WiMax, and LTE, etc,

will offer triple play services; thus, helping the industry to overcome the

above bottlenecks at competitive prices.

The above services will help in providing

voice, video and data services on the move. Accordingly, this will help in

implementing unified communications.

Post 3G launch, what are the

technological upgradations are you considering?

We shall be implementing unified communications system and security access

control system once 3G services are launched. We are working on the investment

plans for the same.


What is the ICT spending as a

percentage of your turnover? How was it affected during the downturn?

1% of our turnover is spent on ICT. The recession was a blessing in

disguise. We used the period of recession for review, consolidation and

deployment of newer technologies at better commercials. We also used this period

to introspect and enhance the usage of ICT towards driving cost efficiency

within the organization.

Wireless has grown rapidly in the past

few years. What kind of issues and challenges has it thrown up, especially in

terms of network security and management?

We have not faced any challenge in implementing wireless technologies due to

our robust IT security policy framework and stringent governance. We are ISO

27001 certified and are under going CMM-I certification.

Name the top five technologies that you

think are going to make a mark in the future?

The key technologies that will make a mark in the future are messaging,

unified communications, triple play, 3G and 4G. But, we feel that the future

technologies like WiMax and LTE will also make a mark.

Akhilesh Shukla