Samsung delays sale of Galaxy Note7 in India

NEW DELHI: South Korean consumer electronics giant Samsung Electronics has informed that the shipments of the Galaxy Note 7 smartphone in India got delayed because the company is conducting additional quality control testing for the premium devices.

This comes after, the company has recalled all Galaxy Note 7 smartphones equipped with batteries it has found to be fire-prone and halted their sales in 10 markets.

"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue," said  Samsung India Spokesperson.

"To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of the Galaxy Note7 in India," said  Spokesperson.

"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers," added Spokesperson.

The company had launched its latest premium device for Rs 59,900 in India on August 11.

Samsung had sold 2.5 million of the premium devices so far. The company plans to replace not only phones with faulty batteries sold to consumers, but also retailer inventories and units in transit. Nomura estimated that more than 1 million units have been sold to end consumers," according to a report.