Onsitego Starts Remote Troubleshooting Services during COVID-19 and Lockdown

Onsitego recently announced the launch of its remote troubleshooting services. The services are available for people who are facing issues with their mobile phones, laptops, air conditioners, or water purifiers.

The ongoing lockdown has led to a pile-up of devices and appliances that require repair. With the onset of summer, a lot of people have been complaining of issues with their air conditioners and water purifiers.

There has also been a surge in load on devices like smartphones and laptops since people are working from home. Since engineers are not allowed to visit most areas for service, a lot of people have a dead device at home unless they have fixed it on their own. Onsite is trying to address the needs of this segment with its new services.

The company’s remote troubleshooting services include support for software issues, booting, and settings related issues for mobile phones and laptops. The support team can remotely access, diagnose, and resolve a user’s issue. Apart from gadgets, Onsitego’s remote support team is also available for air conditioners and water purifiers.

The team can assist in resolving issues like water leakage in ACs, cleaning of filters in water purifiers, and general maintenance of these appliances.

The company will also provide on-demand doorstep repairs for devices in green zone locations where such services are permitted by concerned authorities. With this service, customers can get service for their mobile phones, laptops, air conditioners, and water purifiers.

Under Onsitego’s guidelines for doorstep repairs, engineers are trained to maintain intensive personal hygiene, wear surgical masks, and sanitize their tools and equipment for all service visits. They are also instructed to report any health-related issues to their manager.

Speaking about the rollout of these services, Kunal Mahipal, CEO of Onsitego said, “We are happy to support people who require our services during these turbulent times.

We have been a leader in the device protection category, and are now going out to support everyone who requires repair and maintenance services. We are also taking the utmost care to ensure that customers have safe and secure service experience with us.“