Welcome
to a new era in banking--Internet banking. With over 25 million
users already (according to a survey by the Hyderabad-based
MBL Research and Consultancy Group) and the Internet revolution
underway, India is an exciting growth market with tremendous
business opportunities for Internet banking.
A clearer
picture of how quickly the Internet usage could increase is
beginning to emerge. By mid 2000, India is expected to have
2.5 million users-a number that will swell to 4.5 million by
the end of that year. Internet technology has made it possible
to do banking sitting in your home enjoying a cup of coffee
and watching TV simultaneously. No more travelling all the way
to your bank premises simply to check your bank balance. No
constrains to use the services only during the business hours-usually
maximum eight hours per day. You can check your account balances
even at 2.00 a.m. at night or send a stop payment order by just
filling up a form on the bank's Internet site.
Perhaps
you will be excited to know that many of the leading banks are
in the process of offering Internet banking and users will appreciate
the service. After all every bank wants to improve its reputation
as a "customer friendly bank". Those who miss the
bus will lose an edge. TD Waterhouse Group is teaming up with
Indian conglomerate-the Tata Group-to bring on-line trade to
India. ICICI and many other financial houses have already jumped
in the bandwagon of on-line banking.
Most banks
want to expand their horizon and increase their customer base.
Internet Banking has enough potential to help them in servicing
a customer base spread across the globe. This service is the
first step towards futuristic banking and offers convenient
remote banking facility. It provides you an easy access to your
accounts. With just a PC connected to the Internet, you can
have your account information at your fingertips-from anywhere
in the world, anytime. So, if you don't want brick and mortar
bank timings to hassle you, Internet banking is just the service
for you.
But How
Secured Is it? And How Reliable?
Many claim "All this in an extremely safe and secure environment.
You can rest assured that your financial transactions are carried
out safely and with confidentiality." Do you believe this?
We all are aware of encryptions being hacked and packets being
leaked. Before we decide whether on-line banking is good for
us let us see what are its components. Typically Internet banking
service consists of options like viewing bank statements, bank
balances, issuing order for stop payment of cheque, order for
demand draft, sending a fax to the bank manager, transferring
funds from within different accounts of the bank, etc. Enhancements
planned for future versions include third party transfers, request
for demand drafts and pay orders, and many more to bring you
the ultimate in banking
convenience.
The customer
points his browser to the home page containing a front-end or
client software (normally Java Applet) for the banking solution.
The software contains a Graphic User Interface for the transactions.
The Transaction Processing Server (TPS) receives the requests
from the client software and processes the request. It implements
the Secure Socket Layer for connections. Connector application
acts as a connector between the TPS and the bank's database.
On account of varied nature of banking applications in different
banks, the connector needs to be tailor-made according to the
Bank Database Architecture so that it can be integrated to the
Transaction Processing Server.
Even though
the electronic tools are inexpensive and readily available,
the bigger issue is using them properly. Many individuals will
discover that lack of know-how is a serious handicap.
After Internet
banking service, the road ahead promises on-line trading. Take
an inexpensive PC, log on, open a trade account with your virtual
broker, and make your fortune the easy way. Sounds good, and
many people in India will aim to do just that in the expectation
of hitting the jackpot quickly and scrapping their day jobs.
The reasoning behind the approach had some merit. In many cases
traditional brokers, the human intermediaries charge fairly
hefty fee for their services and bring little, if any, value-addition
to the equation. Why pay more to trade with a broker whose main
function is to parrot what comes over the morning's complaint
box and write customers' tickets? It does not take much savvy
to properly assess that value, or lack thereof. Just because
you are overpaying for undervalue does not mean you should take
things into your own hands, especially if you are a novice investor.
Even if
you have exposure to the media, and access to correct information,
it is hard to escape the barrage of advertising for on-line
trading. Anyone with adequate competency with a computer can
get started quickly. Still, never an untrained soul would have
the courage to try his hand at this kind of endeavor, which
makes us wonder why so many willingly embarked on the do-it-yourself
path of investing, oblivious of the potentially devastating
results.
The point
is whatever path you follow it is a good idea to have prior
experience or a map to follow. In the absence of this guidance,
you are apt to be up a blind and costly alley. Compounding,
or perhaps exacerbating, the problem is the fact that the ostensible
rush for gold just happens to get under way while the market
is rising. So, all cocktail party-talks about stock-picking
prowess are accompanied by occasional digs on not needing brokers
anymore.
The answer
to whether Internet banking and on-line trading are for you
is the same as the answer to whether do-it-yourself investing
is for you. When it comes to Internet banking the answer is
YES-if you have time to develop and follow a sensible discipline
and the patience to wait for the rewards of that discipline.
If and when that is in place, all you will need is a PC and
an on-line account. But when it comes to on-line trading in
India, my opinion is, NO, not yet. We may have to wait for the
dawn of 2002 or 2003 for on-line trading to be an investor's
choice.
Network
infrastructure will have to be stabilized. The Internet and
computers will have to penetrate further in day-to-day life
of investors. When security and accessibility issues are resolved
and technology stabilizes successful investor will find the
actual time spent trading will be minimal. Nearly all the effort
involved will relate to monitoring the standards that have been
set. Not so hard, but not so easy.