Networking Masters of previous years focussed on networking vendors and
networking integrators, but this year we have made an exception by incorporating
users. The user survey will help in giving completeness to ‘Networking Masters’,
as the customer focus will benefit both vendors and integrators for
understanding the needs of the customer.
The survey was conducted for 91 companies — 37 based in Delhi and 54 in
Mumbai.
The survey focussed on large corporates having network division and multiple
offices connected by ISDN, leased line and VSAT. The companies represented in
the survey symbolize varied sectors like manufacturing, banking and finance,
transport/utility, telecom and ISP, and government.
The CIO/CTO/CNO survey is an exhaustive one and talks about LAN and WAN
deployment, worries of a CIO/CTO/CNO, networking technologies which are of
interest to the corporates, factors that lead to the choice of an
integrator/vendor, satisfaction level of the integrator/products, and customer
support provided by the vendor.
Corporate Information
Around 78 companies have less than 11 employees in network division. |
Inspite of all the hoopla about private bandwidth providers, VSNL wins the race by providing bandwidth to 70 percent of the corporates. |
Majority of the corporates use 64 Kbps leased line as their fastest link. |
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It is surprising but maximum number of corporates use dial-up for Internet connection. |
Most corporates spend around Rs 1-10 crore on network. |
LAN/WAN Information
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Some |
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Ethernet is the most popular LAN technology All companies have Ethernet LANs Five companies have ATM LANs One company has Token Ring LAN Nine companies have Wireless LAN |
Biggest Worry of CIO/CTO/CNO
Top 5 worries of CIO/CTO/CNOÂ
Quality of support
Lack of bandwidth
Ensuring security
35 percent of the corporates want to change their remote access framework. |
24 percent of the corporates want to change their voice network. |
20 percent of the corporates want to change their applications. |
34 percent of the corporates are more concerned about their security framework and want to change it significantly. |
Satisfaction Level of Vendors
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Network Technologies of Interest
Currently, most of the
corporates use Ethernet and Fast Ethernet technologies but they plan to use
Gigabit Ethernet and 10 Gb long haul Ethernet.
Most of the corporates are
satisfied with fiber optic cabling.
In the future, corporates would
like to have ATM for LAN and WAN.
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Very few corporates plan to
deploy Frame Relay and Token Ring. -
Microwave, VSAT and ISDN are
used by most corporates. -
Majority of corporates are
interested in VoIP, IP telephony, video conferencing, VPN, ASP and Video on
Demand. -
Corporates are not interested
to deploy SDH, PDH and WDM.
Satisfaction Level
of Network Integrators
Corporate are
dissatisfied with vendor independence, network training and network performance
analysis.
Malpractices–Their
Impact on Customers
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