/vnd/media/agency_attachments/bGjnvN2ncYDdhj74yP9p.png)
The National Outsourcing Association (NOA) has presented Infosys and British Telecom (BT) with the 2013 award for excellence in telecommunication, utilities, and hi-tech outsourcing.
The project has made it easier for BT's 20,000-strong field engineers to work on the move and has led to significant productivity improvements.
"The solution addressed the inefficiencies and costs associated with traditional ways of coordinating, managing, and tracking the workload of a mammoth field force," the company said in its statement.
"Infosys and BT collaborated to improve the field engineer's experience and accelerated response rates by taking a transformational approach to field management," it said
"Together with a well-defined strategy to achieve those objectives and a genuinely innovative approach to the project, Infosys and BT established a joint innovation pod. This strategic and innovative approach has resulted in a solution which has contributed to significant cost savings and return on investment," said Kerry Hallard, Director of the NOA.
"This project is one of the most innovative field force management programmes in the telecom industry and demonstrates the innovation and significant value that Infosys can bring to its clients," said Anand Nataraj, senior vice president and Head of Telecom, Infosys.
In addition, the national outsourcing association is a non-profit organization that represents the interests of outsourcing end users, suppliers and support services. Its focus is on delivering education, excellence and collaboration opportunities in all areas of outsourcing including ITO, BPO and KPO.