Close on the heels of signing a landmark agreement with Etihad Airways, Thiruvananthapuram-located IBS Software’s (IBS) cloud-based technology now powers the cargo management of Korean Air (KE), one of the top five cargo carriers in the world.
The press statement indicates that IBS’ iCargo platform would enable KE to discard the legacy system in use for more than 30 years. It is known through the release that a seamless migration had happened earlier this week, where IBS’ fully integrated web-based solution went live simultaneously at 130 stations of KE across the globe, placing it in complete command and control of the airline cargo movement worldwide.
iCargo, according to the press statement, replaces a legacy software and nearly 35 disparate satellite systems with a single, unified, cloud-based platform covering the entire spectrum of cargo business including sales, booking engine, pricing, capacity control, cargo operations, airmail and cargo revenue accounting.
The integrated technology solution would connect all the critical business functions of cargo movement which will considerably enhance customer experience, provide the agility to innovate at speed and position KE to execute at scale.
The rollout also included the introduction of IBS’ brand new suite of mobility capabilities including next gen android-based barcode scanners and apps on mobile devices such as tablets with integrated electronic workflows at Korean Air’s global cargo hub at Seoul Incheon Airport.
Through this, the company says it has enabled Korean Air to transition into a digitally enabled operations center with next-gen mobility solutions. The Incheon cargo hub handles 1.6 million tonnes of cargo annually and manages 140 flights per day including KE’s 20 plus dedicated freighter operations.
The transformational implementation also included the launch of the brand-new Korean Air Cargo website, developed from scratch in partnership with IBS, with a fully integrated business toolkit, that will facilitate online booking, tracking, e-airway bills, terminal operations, mail handling, revenue accounting and data warehouse capability.
The next phase of the roll out will see the introduction of a fully integrated Cargo Revenue Management system developed using advanced analytics and machine learning algorithms in association with Korean Air.
Noh Sam Sug, Head of Cargo & Senior Vice President, Korean Air cargo, said that with IBS’ services the beginning of a brand-new chapter in Korean Air Cargo has been marked. “We also look forward to partnering with IBS and the strong customer community of cargo industry leaders using the iCargo platform to make it even better than it is already,” said Sug.
Ashok Rajan, Head of Cargo & Logistics Solutions, IBS Software, said, “KE is a dominant player in the global air cargo industry in terms of scale and thought leadership. We are proud to be part of KE’s modernization process as they prime themselves to push the boundaries to deliver exceptional customer experience. iCargo has indeed elevated itself to being the undisputed market leader and the right IT platform to provide airlines with a competitive edge to lead in a digital world.”