Genpact gets the Unitech Wire deal

Genpact bagged a five-year contract from telecom operator Unitech Wireless to provide
multiple customer service solutions to the latter. The BPO firm, however, did not disclose the size of the contract. Under the five-year contract, Genpact will deploy customer service solutions for Unitech Wireless in North India through its operation centre in Jaipur.

Genpact’s customer service practice supports more than 10 global enterprises, including companies in the telecom, BFSI, automotive and manufacturing. Unitech Wireless is a joint venture firm of real estate major Unitech and Norway-based Telenor Group that operates under the brand Uninor.