Ericsson opens Global Network Operations Center in Kolkata

Expanding its Global Network Operations Center in India, Ericsson has set up its fourth site in Kolkata in order to meet its growing customer demand.

At present, its existing sites are in Noida, Gurgaon and Bangalore.

The Global Network Operations Center in India provides managed services that help operators in 49 countries around the world to reduce capital expenditure, improve network performance and promote end-user loyalty.

Amitabh Ray, managing director of Ericsson India Global Services, said: “India’s large ICT talent pool and fast-growing economy makes it the ideal place to base a Global Network Operations Center to serve Ericsson’s customers. Kolkata’s standing as a center of commercial and educational excellence makes it a great location for Ericsson’s newest Global Network Operations Center site.”

The managed services include service and resource fulfillment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, help desks, network planning, design and optimization, application development and support, and operations management.

Ericsson’s Global Service Centers are located in China, India, Mexico and Romania. The Global Service Centers also develop competence to support regional service-delivery organizations in delivering services for the ICT sector in areas such as complex consulting, IT, systems integration, network rollout and customer support.