Ericsson Boost global ICT capabilities in India

To meet the evolving needs of operators for support and operations IT services, Ericsson is investing further in competence in its Global Service Center (GSC) in India. The continued focus on managed services in the center in India makes Ericsson set to handle remote operations and support for both telecom network and IT operations. In addition, consulting and systems integration specifically will act as a door-opener into the strategic IT domain which includes IT data centers, service layer, business and operations support systems.

Speaking at a local event, ericcson top shots spoke about Ericsson's focus on managed Services and on their GSCs as the industry shifts towards a broader ICT focus and India is already known as a dominating remote delivery location in the world.

Ericsson is maximizing scale-efficiencies by concentrating activities that can be delivered remotely in four GSCs. The other centers are located in Romania, Mexico and China. Key to Ericsson's global service delivery engine is having an integrated model where local delivery continuously works with Regional Competence Centers and GSC through common processes, methods and tools. An example is the Managed Services Delivery Platform — a portfolio of tools that enables the efficient operation of a communications network, both locally and from remote operation centers. Ericsson internally has over 22,000 people in nearly 100 countries using it.