Drishti-Soft integrates Skype on Ameyo

Drishti-Soft Solutions Pvt Ltd announces the availability of Ameyo, a call center software with Skype. Enterprises can avail this solution to enhance the efficiency of customer care/ support center into a full-featured contact center with Ameyo along with an international toll free communication platform via Skype.

This platform enables customers to voice their problems and gather appropriate solutions. Customers can avail a voice call or send an instant message or have a video call with the customer care center for a more effective support service from a company. Unifying this multi-channel contact with advanced contact center technology, enterprises can manage and control their customer interactions for enhanced service delivery. Ameyo combines predictive dialing, interactive voice response, automatic call distribution, interactions logging, quality monitoring, reporting and analysis and it will manage mass-scale customer interactions.