Davox opens Indian subsidiary

Davox Corporation, a CRM solutions company, has established its subsidiary in India. Davox already had its presence in India through its partners Futuresoft and Network Solutions and had a sizable customer base among call centers in the likes of GTL, iSeva, GE, IT&T Spectramind and
Zenta.

Davox will provide consultancy and technical support to its customers and partners. Pramod Ratwani, Vice- President, Davox, Asia- Pacific claimed to have already established a leading position in the Indian market, and a number of contact centres are successfully using Davox solutions. Based in New Delhi the subsidiary will enable Davox to take further advantage of the significant new business opportunities in India's burgeoning contact centre
market.

Davox will also set up a regional support centre in India which would provide technical and training assistance to its customers. The company already has Centre of Excellence in Singapore and this new regional support centre would be the extension of Centre of Excellence. The company is also planning to open its new offices in Mumbai and Bangalore soon. Rajeev Soni has been appointed the regional manager of the Indian subsidiary.

The company has generated a revenue of $94m in the last fiscal year of which Asia- Pacific region contributes around 20 percent of it. The company is expecting this region to contribute around 25 percent in this fiscal year. India contributes around 10 percent of the Asia- Pacific region and the company is expecting that it will be over 20 percent in this fiscal year. The company is investing 18 percent of its total revenue in R&D activities.

Headquartered at Singapore the Davox Corporation has 450 employees and around 1000 customers worldwide which include banks, telecommunications firms, utilities and retailers.