MUMBAI: D-Link on Tuesday announced the release of its Advance Replacement – Next Business Day (AR-NBD) support program for Enterprise customers. With this D-Link up scale’s its existing support model for enterprises.
Commenting about this new service initiative for enterprise customers, Tushar Sighat, Executive Director & CEO – D-Link (India) Ltd said, “With a legacy spanning over 30 years, D-Link today is a name to reckon with in home & SMB/SME networking space. Our wide product mix coupled with excellent support infrastructure has led to an astounding & loyal customer base over the years. As we expand our scope of business, we now look forward to garnering Enterprise market share. This unique support initiative will further provide the much required impetus to our enterprise growth strategy & at the same time also add value to our customer business.”
The Advance Replacement Next Business Day Warranty (AR-NBD) by D-Link is a support program designed exclusively for enterprise customers, wherein it offers hassle free quick resolution through a dedicated tech support team, along with advance replacement facility to customer location at zero additional cost. With AR-NBD, D-Link aims to offer prompt assistance and support to enterprise customers in the event of any technical failure, and boosts business efficiency by helping them keep their network up and running. Additionally D-Link AR-NBD support will be offered free for the first year.
“Enterprises today are making huge investments in setting-up a reliable network infrastructure, for uninterrupted & smooth functioning of business. At the same time they are looking for solution that minimizes their operational expenditure. With D-Link being the leader in networking segment we understand our customer need and are always working towards developing solutions that effectively meets customer requirements. AR-NBD by D-Link is a step in that direction,” said Balgond Chougula, VP – Customer Support Services, D-Link (India) Ltd.