Convergys opens eighth contact center

August 1, 2007

Convergys Corporation announced that it would open its eighth
integrated contact center in India in Gurgaon. Convergys is adding this newest
contact center because of continued growth in the market for outsourced customer
care services in India from new and existing clients in the UK and US in
communications and other vertical markets. Hiring is currently underway for
operations staff as well as human resources, information technology, facility
management, and training personnel. Full staffing of up to 1,000 employees is
expected over the next several months. This will be Convergys' fourth contact
center in Gurgaon and its eighth in India. Convergys has other facilities in
Bangalore, Hyderabad, Pune, and Mumbai.

"The 12,000 plus employees in our existing seven contact centers located
across India have validated our strong belief that India offers a motivated
workforce of highly-dedicated, well-educated, English-speaking
professionals," said Clint Streit, executive vice president for global
customer care for Convergys.

The facility will encompass the contact center, administration, recruitment
and training rooms, advanced language laboratory, employee transportation
center, etc. The Convergys facility will be outfitted to international standards
with ergonomically designed furniture for contact center work, state-of-art
generators, and backup contingency systems.