Convergence of telecom and internet services: Charting the course

Convergence allows telecom operators to offer integrated services, such as voice, data, video, and messaging, through a single platform.

Ayushi Singh
New Update
One Year of Telecom Reforms

The convergence of telecom and internet services in India holds great potential for transforming communication, connectivity, and digital services across the country. The convergence of telecom and internet services is a significant trend that is shaping the future of communication and connectivity. It refers to the integration of traditional telecommunications services with internet-based services, resulting in seamless and converged offerings. This convergence has far-reaching implications for industries, consumers, and society as a whole.


The Telecom Regulatory Authority of India (TRAI) in January this year had asked the industry for proposals on how to handle the convergence of carriage of broadcasting services and telecommunication services in terms of the legal, regulatory, licencing, and spectrum management framework.

"Digital connectivity, which is used to provide telecom and internet services, has also acquired capabilities to provide services that were provided by the broadcasting services," TRAI had stated in its consultation paper released in January this year.

The convergence allows telecom operators to offer a range of integrated communication services, such as voice, data, video, and messaging, through a single platform. This enables users to access these services conveniently and efficiently, fostering a unified communication experience.


The road ahead for the convergence of telecom and internet services involves continuous innovation, collaboration, and adaptation. Some key areas to focus on include:

  1. Integration of Services: Telecom operators in India are expanding their offerings beyond traditional voice and data services to include internet-based services such as OTT (Over-The-Top) content, streaming platforms, and messaging applications specially post covid-19 pandemic lockdown. This integration allows users to access a wide range of services through a single platform, enhancing convenience and user experience.
  2. 5G Deployment: The rollout of 5G networks in India will act as a catalyst for the convergence of telecom and internet services. 5G technology offers ultra-fast speeds, low latency, and massive connectivity, enabling seamless integration of diverse services, including IoT, cloud computing, and immersive media experiences. The government and telecom operators are actively working towards the deployment of 5G networks in India.
  3. Digital Inclusion: The convergence of telecom and internet services plays a crucial role in bridging the digital divide in India. With improved connectivity and integrated services, more people, especially in rural areas, can access affordable internet services and benefit from e-governance, digital education, telemedicine, and other digital initiatives.

The convergence is driving the digital transformation of various industries in India. Sectors like healthcare, education, agriculture, and e-commerce are leveraging integrated communication and internet-based services to enhance efficiency, productivity, and service delivery. This transformation can unlock new economic opportunities and contribute to inclusive growth.


It opens up avenues for innovation and entrepreneurship in India. Startups and technology companies can leverage the integrated telecom and internet ecosystem to develop innovative applications, services, and business models keeping in line with the present government's digital India and Make in India initiatives. This fosters a vibrant entrepreneurial ecosystem and promotes digital innovation in the country.

Ensuring universal access to converged telecom and internet services should be a priority. Efforts to provide affordable services and address connectivity gaps in remote and underserved areas is necessary. Government initiatives like BharatNet and Digital India aim to bridge the digital divide and promote digital inclusion.

The road ahead for the convergence of telecom and internet services in India requires collaboration between government, telecom operators, technology companies, and other stakeholders. By focusing on infrastructure development, skill building, regulatory frameworks, and digital inclusion, India can leverage the convergence to drive economic growth, enhance citizen services, and foster innovation in the digital ecosystem.