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For consumers, MobileOS is key for their overall smartphone experience: CMR

As per a new study titled ‘The State of SmartphoneOS Experience’  by CyberMedia Research (CMR), 55% of the smartphone users surveyed believe that Smartphone OS is absolutely key for the overall consumer experience and delight. The degree of consumer satisfaction is the highest with OxygenOS from OnePlus (74%) followed by Apple iOS (72%).

As per the study insights, three in every five users are willing to shift to a different smartphone brand, driven by the OS considerations. This trend is significantly key for consumers who have faced some level of challenges with their existing mobileOS on their smartphones.

These include issues such as unwanted ads in the OS, unwanted pre-installed apps, apps running in the background, and other issues, such as lack of storage, overheating, and battery drainage issues, among others.

According to Prabhu Ram, Head-Industry Intelligence Group (IIG), CMR, “When it comes to a great smartphone user experience, it is not just what’s on the outside – the mobile hardware, but what’s really on the inside – the mobileOS and the mobile app experience, that matters to consumers.

Consumers prefer the intelligent and nifty tweaks to the OS that enable seamless lag-free experiences, including optimizations aimed at digital wellbeing, and optimizations to conserve battery and refine overall user experiences, including while gaming.”

When it comes to smartphone brand loyalty amongst current users and future intenders, OnePlus (39%) scores the maximum trumping premium brands such as Apple (35%) and Samsung (27%).

“Today’s consumers put a premium on their mobileOS, and are seeking smooth, uninterrupted ad-free experiences. OnePlus enjoys a high degree of enduring brand loyalty and affinity amongst current and future users.

Further, the OxygenOS on OnePlus imparts a smooth experience such as reading mode, gaming mode and facilitates digital wellbeing through its Zen mode,” added Amit Sharma, Analyst, Industry Intelligence Group (IIG), CMR.

Here are some of the key takeaways from the report:

Indians update their smartphone OS mostly to boost performance and to ensure security. They run a variety of applications on their OS among which social networking, shopping, entertainment, and gaming are major ones.

Smooth experience, security, and ease of usage are the top three satisfaction drivers; Battery drainage, hangs and lack of storage space are the top three reasons for dissatisfaction with the smartphone OS.

Major barriers for updating OS have been poor wi-fi connection network, lack of storage space, and abnormal battery drainage issues.

As the preferred OS, OxygenOS from OnePlus scores amongst users for the lag-free, smooth user experience, and work-life balance through its Zen mode. Consumers love the OS optimizations aimed at digital wellbeing, and at enabling great gaming experiences.

The CMR study, titled ‘The State of SmartphoneOS Experience,’ leveraged CMR’s proprietary market research models, and dives into consumer perspective on mobileOS, in terms of what they love, their dislikes, their awareness, and their preferred choice of OS going forward.

The study is based on an extensive survey conducted by CMR, across six cities of India, namely New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, and Hyderabad. The study covered 1226 smartphone users in the age groups of 18 to 40, with the sample base proportioned to represent the overall population.

For results based on a randomly chosen sample of this size, there is 95% confidence that the results have a statistical precision of plus or minus 3% of what they would be if the entire population had been surveyed.

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