Advertisment

Call Centres:Special

author-image
VoicenData Bureau
New Update

The NASSCOM-McKinsey report called it one of the biggest growth areas for India. Voice & Data called it the “next big thing for India” about a year back. There is euphoria all around and just anyone and everyone with some money is out to grab the BIG opportunity. The euphoria has led to hype; the hype to confusion; and confusion to chaos. Will the great Indian call centre dream remain just that–a dream? What does the nascent industry need to succeed?

Advertisment

PLUS, industry experts outline the issues and challenges concerning different aspects of the call centre business-from planning to management, from recruitment to training. And more.

Call Centres : Towards the 7 Ps

Call Centres : Keep Them Coming Back!

Advertisment

Call Centres : Waking up to the Challenge

Call Centres : Snapshot: Thriving on Chaos

Call Centres : The Changing Face

Advertisment

Call Centres : Unto the Next Generation

Call Centres : Operational Challenges

Call Centres : Operational Challenges

Call Centres : The Never Ending Search

Call Centres : The First Step

Advertisment