Alcatel Business Systems
A major PBX vendor, Alactel Business Systems is
looking at the call centre market.
Contact: V Pradeep, country manager
Alcatel Business Systems (India) Ltd
38/3 Laxmi Complex, Lalbagh Road, Bangalore - 560 027
Tel.: 80-224 4721/227 6706; Fax: 80-224 1684
Astral Tele Foundation
This company doesn’t have a full call centre
solution, though it has a good screen pop-up (CT) software, which can be combined with an
ACD to serve as a call centre. Ideal solution partner for an ACD vendor.
Contact: Biswajit Dhar, director,
Crossword Software Pvt Ltd,
E-215, East of Kailash, New Delhi - 110 065
Tel.: 11-621 2982; Fax: 11-645 1625
Cambridge Technology
Partners
The IT consulting firm is fairly new in the
market, though it has tasted early success in the telecom industry. Cambridge is an
independent systems integrator and does not promote any particular platform.
Contact: Vivek Kwatra, general manager (sales
& marketing),
Cambridge Technology Partners,
405/406, 4th Floor, Prestige Meridian II,
30/31 MG Road, Bangalore - 560 001
Tel.: 80-509 5305/509 5600; Fax: 80-509 8101
Enkay Telecommunications
One of the late entrants to the call centre
solutions market, Enkay has been the KTS/EPABX market for long. Its call centre solution
is fully CT-enabled.
Contact: Dayal Hemrajani, CEO,
Enkay Telecommunications (I) Pvt Ltd,
Enkay House, Bhima Vaitarma Complex,
Sir Pochkhanawala Road, Worli, Mumbai- 400 025
Tel.: 22-496 2705/ 493 9835
Global Telesystems Ltd
This Nortel distributor has not been able to
repeat its success in the PBX market in call centres. However, with Nortel’s new
thrust on India after acquiring Bay Networks, Global might play a more meaningful role in
call centres.
Contact: Charudath Naik, head, Business
Communications,
Global Telsystems Ltd
412, Janambhoomi Chambers, 29 Walchand Hirachand Marg, Mumbai - 400 039
Tel.: 22-261 3010; Fax: 22-261 9649
HCL Infosystems
The telecom division of this IT giant is a
distributor of Ericsson PBXes. Though it does not have an installation till date, it is
seriously looking at the market. The company’s systems integration expericnce is
expected to help it, when call centres are looked at as more of an IT project than a
PBX-centric one.
Contact: D Mohanty, business manager (telecom
operations), Office Automation Division,
HCL Infosystems,
B-3 Sector IV, Noida - 201 301 (UP)
Tel.: 11-91-552 973; Fax: 11-91-539 886
Parsec Technologies
The only company to have integrated PC-based call
centres in India, Parsec is targeting the small and medium companies, and particularly
outbound call centres. The only company to target this niche.
Contact: Prabhat Agarwal, Parsec
Technologies,
Plot No 353, Udyog Vihar Phase III, Gurgaon (Haryana)
Tel.: 124-347 547; Fax: 124-353 846
Servion Global Solutions
Servion is formed by the promoters of ICSS and
Voiceware, two of the successful voice processing and CTI companies, with a sixty percent
stake held by Citicorp. Servion provides solution on both Lucent and Dialogic platform and
has a few installations in banking and hospitality segment.
Contact: N Raghunandan, managing director,
Servion Global Solutions Ltd.,
178, 4th floor, Kodambakkam High Road, Chennai - 600 034
Tel.: 44-824 1454/824 1553; Fax: 44-823 1553
Siemens Information
Systems Ltd
SISL has integrated a few, but good call centres.
The company is targeting the telecom, banking and the government sector.
Contact: Dr Subir Purkayastha, vice president
Siemens Information Systems Ltd,
B-8 Jangpura B, Mathura Road, New Delhi 110 014
Tel.: 11-431 2379/431 1245; Fax: 11-431 0772
Tata Infotech
Looking seriously at the telecom industry, the
company still does not have an installation. What will help it is its platform
independence.
Conatct: Rahul Thapar,
Tata Infotech Ltd,
10, Commercial Complex, Masjid Moth, Greater Kailash II, New Delhi 110 048
Tel.: 11-644 4457/621 7114; Fax: 621 7116
Tata Telecom
The undisputed leader in Indian call centre
market, Tata Telecom has close to 100 call centre installations in India, out of which
about one-fifth are computer-telephony enabled. The company provides solution on
Lucent’s Definity platform. It has a stronghold on banking, telecom, and hospitality
industries. The best company to bank on for high-end call centres.
Conatct: Nalin Malhotra, general manager
(marketing)
Tata Telecom Ltd
Shri Pratap Udyog, 4th Floor, 274, Captain Gaur Marg, Srinivaspuri, New Delhi - 110 065
Tel.: 11-692 5727/692 5732; Fax: 11-692 5730
Usha Informatics
The company markets the Tadiran PBX with a
built-in ACD. It has good installation base in paging industry. For basic non-CTI call
centres, this is the most cost-effective solution.
Contact: Rajesh Tuli,
Usha Informatics Pvt Ltd, A-70 DDA Shed, Okhla Phase II, New Delhi 110 020
Tel.: 11-683 8927/683 4138; Fax: 683 4183