Call Centre Vendors

Alcatel Business Systems

A major PBX vendor, Alactel Business Systems is
looking at the call centre market.

Contact: V Pradeep, country manager

Alcatel Business Systems (India) Ltd

38/3 Laxmi Complex, Lalbagh Road, Bangalore - 560 027

Tel.: 80-224 4721/227 6706; Fax: 80-224 1684

Astral Tele Foundation

This company doesn’t have a full call centre
solution, though it has a good screen pop-up (CT) software, which can be combined with an
ACD to serve as a call centre. Ideal solution partner for an ACD vendor.

Contact: Biswajit Dhar, director,

Crossword Software Pvt Ltd,

E-215, East of Kailash, New Delhi - 110 065

Tel.: 11-621 2982; Fax: 11-645 1625

Cambridge Technology
Partners

The IT consulting firm is fairly new in the
market, though it has tasted early success in the telecom industry. Cambridge is an
independent systems integrator and does not promote any particular platform.

Contact: Vivek Kwatra, general manager (sales
& marketing),

Cambridge Technology Partners,

405/406, 4th Floor, Prestige Meridian II,

30/31 MG Road, Bangalore - 560 001

Tel.: 80-509 5305/509 5600; Fax: 80-509 8101

Enkay Telecommunications

One of the late entrants to the call centre
solutions market, Enkay has been the KTS/EPABX market for long. Its call centre solution
is fully CT-enabled.

Contact: Dayal Hemrajani, CEO,

Enkay Telecommunications (I) Pvt Ltd,

Enkay House, Bhima Vaitarma Complex,

Sir Pochkhanawala Road, Worli, Mumbai- 400 025

Tel.: 22-496 2705/ 493 9835

Global Telesystems Ltd

This Nortel distributor has not been able to
repeat its success in the PBX market in call centres. However, with Nortel’s new
thrust on India after acquiring Bay Networks, Global might play a more meaningful role in
call centres.

Contact: Charudath Naik, head, Business
Communications,

Global Telsystems Ltd

412, Janambhoomi Chambers, 29 Walchand Hirachand Marg, Mumbai - 400 039

Tel.: 22-261 3010; Fax: 22-261 9649

HCL Infosystems

The telecom division of this IT giant is a
distributor of Ericsson PBXes. Though it does not have an installation till date, it is
seriously looking at the market. The company’s systems integration expericnce is
expected to help it, when call centres are looked at as more of an IT project than a
PBX-centric one.

Contact: D Mohanty, business manager (telecom
operations), Office Automation Division,

HCL Infosystems,

B-3 Sector IV, Noida - 201 301 (UP)

Tel.: 11-91-552 973; Fax: 11-91-539 886

Parsec Technologies

The only company to have integrated PC-based call
centres in India, Parsec is targeting the small and medium companies, and particularly
outbound call centres. The only company to target this niche.

Contact: Prabhat Agarwal, Parsec
Technologies,

Plot No 353, Udyog Vihar Phase III, Gurgaon (Haryana)

Tel.: 124-347 547; Fax: 124-353 846

Servion Global Solutions

Servion is formed by the promoters of ICSS and
Voiceware, two of the successful voice processing and CTI companies, with a sixty percent
stake held by Citicorp. Servion provides solution on both Lucent and Dialogic platform and
has a few installations in banking and hospitality segment.

Contact: N Raghunandan, managing director,

Servion Global Solutions Ltd.,

178, 4th floor, Kodambakkam High Road, Chennai - 600 034

Tel.: 44-824 1454/824 1553; Fax: 44-823 1553

Siemens Information
Systems Ltd

SISL has integrated a few, but good call centres.
The company is targeting the telecom, banking and the government sector.

Contact: Dr Subir Purkayastha, vice president

Siemens Information Systems Ltd,

B-8 Jangpura B, Mathura Road, New Delhi 110 014

Tel.: 11-431 2379/431 1245; Fax: 11-431 0772

Tata Infotech

Looking seriously at the telecom industry, the
company still does not have an installation. What will help it is its platform
independence.

Conatct: Rahul Thapar,

Tata Infotech Ltd,

10, Commercial Complex, Masjid Moth, Greater Kailash II, New Delhi 110 048

Tel.: 11-644 4457/621 7114; Fax: 621 7116

Tata Telecom

The undisputed leader in Indian call centre
market, Tata Telecom has close to 100 call centre installations in India, out of which
about one-fifth are computer-telephony enabled. The company provides solution on
Lucent’s Definity platform. It has a stronghold on banking, telecom, and hospitality
industries. The best company to bank on for high-end call centres.

Conatct: Nalin Malhotra, general manager
(marketing)

Tata Telecom Ltd

Shri Pratap Udyog, 4th Floor, 274, Captain Gaur Marg, Srinivaspuri, New Delhi - 110 065

Tel.: 11-692 5727/692 5732; Fax: 11-692 5730

Usha Informatics

The company markets the Tadiran PBX with a
built-in ACD. It has good installation base in paging industry. For basic non-CTI call
centres, this is the most cost-effective solution.

Contact: Rajesh Tuli,

Usha Informatics Pvt Ltd, A-70 DDA Shed, Okhla Phase II, New Delhi 110 020

Tel.: 11-683 8927/683 4138; Fax: 683 4183