BT announced that it has signed an agreement with ZTE to provide contact
centre services (CCS) and Multi Protocol Label Switching (MPLS) connection
service through their local partner to support ZTE's worldwide business
expansion and service enhancement.
According to the agreement, BT will provide MPLS connection service to ZTE at
sites in the Asia Pacific region and South America, including ZTE's Global Data
Centre in Hong Kong. ZTE's Global Customer Support Centre (ZTE GCSC) will also
have the support of BT Contact Centre Services.
"With the support of BT, we are confident in delivering better services
to our customers around the world and achieve win-win for years to come for both
companies," said Xu Huijun, Vice President of ZTE.
BT has begun providing CCS service to ZTE in mid-August and provision of MPLS
through our local partner will begin at the end of September. In the first
phase, BT will assist ZTE in collecting calls from customers in the Philippines,
Malaysia, Sri Lanka and Romania, transferring them to the ZTE GCSC. This
solution will be expanded to encompass more countries around the world.
"This contract clearly demonstrates the faith that global companies like
ZTE put in BTs leading product offering" said Allen Ma, President, Asia
Pacific, BT Global Services.