/vnd/media/agency_attachments/bGjnvN2ncYDdhj74yP9p.png)
With the motive to provide better administration and citizen services, Bhopal Municipal Corporation (BMC) has implemented SAP’s solutions to automate and centralize public service offerings.
Available in Hindi, the solutions will help BMC manage and streamline day-to-day functions, including issuing marriage certificates, birth and death registrations, city infrastructure development and open space management, including roads, parking, traffic signals, community halls and schools, a release said.
Implemented in partnership with Deloitte, the solutions portfolio chosen by BMC includes the SAP ERP application, the SAP Enterprise Portal component, SAP for Public Sector solutions and SAP Mobile Platform.
In a first for enterprise application software provider SAP in the wider Asia-Pacific region, BMC plans to deliver citizen services through project ‘CityApp’ Project. The SAP Urban Matters initiative helps governments at all levels to improve the lives of people by delivering smarter, more effective services.
‘CityApp’ aims to develop an SAP mobile app that will provide an easy access point for city services and will help citizens navigate through city services, stay informed and engage with their neighbors.
“Our vision is to make our services accessible to every citizen in the language they speak and understand,” said Tejaswi Naik, commissioner, Bhopal Municipal Corporation.
“With the adoption of this technology, we are quickly transforming into one of India’s first Municipal Corporations to formulate, promote and leverage technology at a grassroots level for the benefit of citizens in general and, specifically, the underprivileged,” Naik added.
“This is an exciting time for India and the wider region,” said Vivek Puthucode, vice president, Public Services in Asia Pacific Japan, SAP. “From transportation to healthcare, innovations in technology and citizen engagement are poised to transform our cities and improve lives.”
The software will provide BMC the right mix of technology solutions needed to automate and centralize end-to-end public service offerings in the city and achieve integration of their citizen-facing services and back-office functions.