Avaya launches customer engagement solution for midsize businesses

NEW DELHI: As customer experience increasingly becomes the new battleground, midsize companies are seeking opportunities to adopt technology that will give them an advantage over their larger enterprise rivals. Today, Global business communications software company, Avaya has announced a new Customer Engagement solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience.

Highly affordable, simple to deploy, and intuitive to use, Avaya Workforce Optimization Select enables a wide range of insights into the customer experience, allowing midsize businesses to create the most value through every customer interaction.

"Avaya Workforce Optimization Select enables us to record 100% of our outgoing and incoming calls and then, when needed, quickly find these customer interactions to properly address customer disputes and validate customer payment promises. If you're a medium-sized business and you want a workforce optimization solution that delivers enterprise-like workforce optimization capabilities at a price point that will not break your budget, then you should choose Avaya Workforce Optimization Select," said Jeff Kerslake, President at Common Collection Agency

“Midsize companies are very savvy about the role technology can play to manage and improve their business, but are equally sensitive to its price and complexity. Avaya Workforce Optimization Select offers the advanced capabilities enterprises want and the total cost of ownership that midsize businesses need while delivering the experiences that customers demand," said Karen Hardy, senior director of Customer Engagement Solutions, Avaya