Avaya and Infosys Partner for Integrated CRM Solutions

Avaya Inc., provider of voice and data networks to businesses, has announced a partnership with Infosys Technologies Ltd, a company providing consulting and IT services, to strengthen its CRM solutions. Utilizing the skills of Infosys will enable Avaya to undertake complex CRM implementations for Australian enterprises, and move into wider markets. The partnership covers Avaya’s portfolio of CRM solutions, including Avaya Interaction Center, Avaya Commitment Manager and Avaya Business Intelligence. This alliance is Infosys’ first with a product vendor in the Australian market and Avaya’s first with Infosys anywhere in the world. While Avaya’s BusinessPartners will continue to actively sell Avaya products and solutions, Infosys will manage the implementation process for complex projects and ensure that the solution integrates with the customers’ business requirements. In addition, Infosys’ global strength in the CRM market opens up a number of markets and opportunities for Avaya through projects initiated by Infosys. In those projects, BusinessPartners will deliver the appropriate products and solutions, with Infosys managing the integration of the systems.

CNS