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Anusha Ashwin

Automated AI tools are most effective when they supplement and extend the capabilities of their customer support team, rather than replace human investment. Enterprise

AI tools are needed to supplement, extend capabilities of the customer support team: Genesys

Automated AI tools are most effective when they supplement and extend the capabilities of their customer support team, rather than replace human investment.

By Anusha Ashwin
Jun 11, 2020 10:42 IST 6 Min read
On World Environment Day, Voice&Data interacted with Indian leaders of organizations to understand how their company is in the direction of achieving climate action goals. Telecom
A sustained pledge to achieve Paris Agreement goal: Telcos keep commitment going
By Anusha Ashwin
Jun 05, 2020 12:11 IST 8 Min read
Optical Fiber Communication - OFC Telecom
CSPs have to be always ready to install, upgrade, & troubleshoot subscriber services: Monojit Samaddar, VIAVI
By Anusha Ashwin
Jun 03, 2020 09:51 IST 4 Min read
The modern-day telemedicine that harnesses ICT is slowly building that ‘Connect’ and is working towards achieving the UN’s sustainable goals. Enterprise
AtmaNirbharIndia proves the world with its indigenous telehealth tech to fight COVID-19
By Anusha Ashwin
May 17, 2020 10:12 IST 13 Min read
The divide in the network infrastructure will soon cease to exist. Every cross-section of society will require similar bandwidth, networks, and services. Broadband
The divide in the network infrastructure across urban, semi-urban and rural areas will soon cease to exist
By Anusha Ashwin
May 17, 2020 06:45 IST 6 Min read
In the new WFH environment, it is neither feasible at all locations, nor cost-effective to have a VPN from a TSP everywhere. Hence, relaxation has been sought Broadband
India’s complexities with connecting through VPN while working from home: A perspective
By Anusha Ashwin
May 14, 2020 10:41 IST 12 Min read
Deloitte India Telecom Infra
Telcos need to enhance quality of their 4G networks to tackle RAN congestion
By Anusha Ashwin
May 08, 2020 10:35 IST 5 Min read
Indian currency cash e Features
Cash is a potential source of Coronavirus. Fear ignites new digital banking habits among Indians
By Anusha Ashwin
May 01, 2020 11:28 IST 7 Min read
India is also the second-largest subscription market in the world. .IN is uniquely positioned for significant growth within the Indian and global domain name market. Telecom Services
Neustar is seeing a spurt in domain name registrations using COVID: Nitin Wali
By Anusha Ashwin
Apr 27, 2020 11:42 IST 7 Min read
TRAI’s Recommendations on Regulatory Framework for Over-The-Top (OTT) Communication Services as issued on 14th September 2020, would aid the progress of the sector Telecom
Tata Elxsi has found that over 29% of customer churn can be linked to poor video QoE: Nagu Gopalakrishnan
By Anusha Ashwin
Apr 15, 2020 12:31 IST 4 Min read
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