Aspect Software Partners with Servion Global Solutions

Bangalore, August 29, 2006-Aspect Software and Servion Global Solutions, a
specialist in the customer interaction management (CIM) space, have announced
that they have entered into a partnership to cater to the growing requirements
of the regional contact center market. Under the terms of the agreement, Servion
will distribute Aspect eWorkforce Management software in India. This partnership
combines the technological innovation and contact center focus of Aspect
Software with Servion Global Solutions' strong consultative capabilities in
the customer interaction management industry, offering the best of both worlds
to their joint customers. 

Commenting on the partnership, K. Balakrishnan, MD & CEO, Servion Global
Solutions, said, “Our relationship with Aspect Software strengthens our
ability to optimize customer communications for our clients. This agreement
fortifies our commitment to offer a complete suite of contact center solutions.
By deploying comprehensive, easy-to-use workforce management software from
Aspect, contact centers can reap significant business benefits by maximizing
agent productivity and performance.” 

“The evolving contact center market demands that service providers offer
the best product and act as true partners to help customers get optimum
results,” said Pramod Ratwani, Vice President, Asia Pacific and Middle East,
Aspect Software. “Servion's consultancy expertise in workforce management
will enhance the value we deliver to our customers, helping them to balance the
demands of their own customers, contact center workforces and businesses.” 

This year Aspect Software received the Growth Strategy Leadership Award for
demonstrated leadership within the global workforce management market from
industry analyst firm Frost & Sullivan. According to a recent Frost &
Sullivan report, Aspect Software is the leader in the workforce management
market, owning 32.2 percent of the market worldwide-an 11.6 percent greater
share than the next largest workforce management vendor-and gaining the most
share globally over competitors in 2005.