Aspect acquires tech assets of LinguaSys

NEW DELHI: Aspect Software has acquired the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider, for an undisclosed amount.

The addition of the LinguaSys NLU solution addresses the growing consumer demand for using messaging services such as SMS, Facebook Messenger, or Twitter for customer service and support conversations.

With the buyout, Aspect will bolster its market-leading omni-channel consumer experience solutions. LinguaSys’ native support for over 18 languages makes the solutions immediately accessible for virtually all regions of the world.

LinguaSys’ text-based Natural Language Understanding (NLU) capability combined with Aspect CXP will transform one-way notifications such as outbound text into automated, conversational self-service dialogues.

“Since its introduction earlier this year, many of the world’s top global brands have validated our vision of a reimagined consumer experience that addresses the demand for better, more connected, and more intelligent self-service brand interactions,” says Joe Gagnon, Senior Vice-President and Global General Manager, Cloud Solutions at Aspect.

“By continuing to invest in enabling technologies and capabilities like LinguaSys, we continue to optimize and differentiate our best-in-class omni-channel customer service, creating greater solution separation from our competitors.”

"Usage of ITR channels is on the rise. Our interaction through SMS and Twitter with the brands we wish to engage with has evolved from one-way notifications to two-way conversations, thus empowering companies to expand automated omni-channel service interactions with consumers. The result for Aspect’s customers is that they dramatically increase consumer interactions and satisfaction while reducing the cost to service their customers”, says Sanjay Gupta, Managing Director, South Asia and Middle East, Aspect.