SINGAPORE: Communications solutions provider Amdocs has come out with its new solution CES 9.3, which improves system performance for online commerce, interactive bills, big data marketing, care and network analytics.
Amdocs CES 9.3 spans industry specific business and operational support systems (B/OSS) and network and optimization system. It announced its latest offering at the TM Forum held in Singapore last week.
The new solution allows service providers to quickly create, manage and sell multi-play communications services bundles with digital products and hard goods across all online channels, to both existing customers and anonymous online shoppers.
The omni-channel billing solution adds interactive HTML email bill capabilities and multi-channel bill distribution. Customers can access bill information and drill down into usage and charges in both online and offline modes.
The process improvements within Amdocs’ billing solutions shorten billing cycles, increase system scalability, reduce the number of stuck orders, avoiding unnecessary collection processes.
Amdocs also provides omni convergent charging solution that allows for data consumed by roaming customers to be serviced by the visiting network instead of the home network, enabling the same quality of experience on home networks while roaming.
“Addressing customer experience across all these multiple dimensions adds further complexity to service providers’ already complex systems environments, especially when business agility is critical to addressing new regulation and heightened competition from consolidated players and over the top entrants,” said Chris Williams, Head of Global Marketing at Amdocs.
“It’s therefore critical for service providers to find ways to introduce operational efficiencies and accelerate business value. Amdocs CES 9.3 delivers cross-portfolio enhancements which improve systems performance, ensuring our customers can offer new services in a timely manner amidst this complexity, while lowering operational costs.”