Amdocs bags BSS upgradation projects in Chile and Peru

Telecom solutions provider Amdocs has secured a project from Telefonica, a Spanish-based telecom service provider, to modernize and standardize the latter’s business support systems in Chile and Peru.

By upgrading business support systems (BSS) on Amdocs software, Telefonica’s subscribers in these countries can connect between all customer interaction channels, whether self-service or agent assisted, via the web, call center or at the retail store, across its entire quad-play offering — wireline, wireless, Internet and TV.

“With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience" said Phil Jordan, global chief information officer of Telefónica.

“The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs’ market-leading products and best practice business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages.”

In addition to the commercial value gained by improving the service it offers its customers, Telefónica will also benefit from reduced total cost of ownership through systems consolidation, modernization and standardization, said Patrick McGrory, president for the Caribbean and Latin America region at Amdocs.

Telefónica has over 313 mn customers across Latin America and Europe.