Alcatel upgrades mymuesli's network

Alcatel Lucent modernizes the network of mymuesli, online retailer of custom-mixed cereals to transition from traditional customer interaction. As part of the partnership, Alcatel-Lucent enhance its customer service and provides more intelligent and data compatible phone systems and technologies.

The new communications system mymuesli employs from Alcatel-Lucent's Enterprise division helps prepare the company for further growth, ensuring employees can communicate across the company as it expands whilst ensuring consistent good customer service in handling large numbers of incoming calls.

Alcatel-Lucent is providing a technology solution specifically designed for mymuesli, which is based on the Alcatel-Lucent OmniPCX Office Rich Communication Edition (RCE) and network switching technology. The new solution replaces the company's previous voice-over-IP (VoIP) telephony system, improving the ability of mymuesli employees to deal with incoming calls at peak hours.

Alcatel-Lucent 4018 IP Phones have been installed, providing individual extensions for each office employee, and production workers - who previously had no access to an individual phone - now have DECT phones for mobility. The network can be incrementally expanded as the business' needs to support continued growth.

Max Wittrock, Executive Director and Co-founder of mymuesli said, "As we moved from being a start-up company to our next period of rapid growth, we needed sophisticated communications capabilities to communicate efficiently and comfortably with our customers, partners and muesli suppliers around the world."

Marcus Haensel, Vice-President for Alcatel-Lucent Enterprise Germany stated, "We are very pleased to be able to provide this fast growing and exciting company with the solutions they require for the business to grow. OmniPCX Office is designed to enable small and medium businesses, like mymuesli, to enjoy enterprise-class business telephony, provide them with a reliable network, and also deliver the flexibility they need for future expansion."