Stracon retains order from MTNL for call center operations

Stracon, a subsidiary of SPA Enterprises, has bagged an order from MTNL to offer customer care services for its Dolphin cellular subscribers in the capital. It would reinforce Stracon's long-standing relationship in providing call-center services to MTNL. The previous call center operations witnessed a growth of 206 percent in Dolphin's subscriber base from 65, 000 in 02 to 1,34,000 in 03. The total number of seats deployed for MTNL would be 75. Stracon offers Call center services in Delhi, Mumbai, Chennai, Bangalore, Calcutta and Hyderabad, thus covering the top six metros in India.

Said Surojit Sen, Managing Director, Stracon, "We are proud to be associated with a progressive PSU like MTNL. It is a matter of immense satisfaction that MTNL has chosen to extend its association with us for our remarkable quality of call center services offered in the past. We look forward to continue providing world-class contact center solutions services to them."

Stracon's subsidiary Tel -Abridge has recently invested an additional Rs two crore taking the total investments made to Rs 10 crore in ramping up the existing capacity to accommodate 400 calling agents round the clock.

(CNS)