Before you begin reading this article, I suggest you take a minute out, shut your eyes and transport your mind to the pre-pandemic days of your work life. What a…
Data – dubbed as the new oil – demands tremendous attention in ways of collecting, collating, maintaining, and analyzing. Every possible digital process in this computerized world generates tons of…
Digital Strike – that’s the term Union Minister for Communications, Electronics & Information Technology and Law & Justice Ravi Shankar Prasad used on India’s decision to ban 59 mobile applications…
Trust: A factor that must permeate through all the layers starting from the first phase of the service by the provider to the last phase until it reaches the end-user….
Atul Edlabadkar, Vice President – R&D & Chennai Site Leader, Genesys India in a conversation with Voice&Data expresses how his contact center software services company Genesys worked its way to circumvent…