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DIGEST/BPO

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VoicenData Bureau
New Update

Aditya Birla Group Acquires Minacs

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The Aditya Birla Group has entered into a definitive agreement

with Minacs Worldwide, Canada's leading BPO provider, to offer $5.50 per share

in cash for all outstanding common shares of Minacs on a fully-diluted basis.

The open offer for the acquisition will be made through TransWorks, a leading

Indian BPO provider and a wholly-owned subsidiary of Aditya Birla Nuvo. The

total expected cost of the acquisition will be approximately US$125 mn including

payment for all common shares, and in-the-money option and warrant securities of

the company.

Perot Systems' New Center

Perot Systems has announced its India plans to expand its

resources and facilities to a fourth city, Coimbatore, with the opening of a new

information technology center there. Perot Systems is a worldwide provider of

information technology services and business solutions. The company has operated

facilities in India for the past 10 years, continuously expanding in the South--Bangalore

and Chennai besides Noida.

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TCS to Set Up Campus in Pune

Tata Consultancy Services has signed a Memorandum of

Understanding (MoU) with the Maharashtra government to acquire 50 acres of land

to set up a development facility in Hinjewadi Phase III, which is part of a MIDC-promoted

special economic zone. TCS will invest up to Rs 500 crore in the facility to

create a capacity of 5,000 seats. In the long-term, there are plans to ramp-up

the center's capacity to 10,000 seats. In addition to a software development

center, the new Hinjewadi facility will also house professionals from TCS's

Research and Development and Engineering services groups.

ICICI OneSource's Center in Ireland

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ICICI OneSource, has announced plans to invest in setting up

outsourcing centers in Northern Ireland, creating around 1,000 jobs over the

next two years. The investment, supported by Invest Northern Ireland (INI) is

expected to deliver over £28 mn in wages and salaries to the local economy by

2008.

IBM Daksh Employee Base Grows

IBM has announced that its subsidiary company IBM Daksh, has

grown to 20,000 employees, up 234% from 6,000 employees at the time of its

acquisition in April 2004. IBM Daksh provides business transformation

outsourcing solutions and services for IBM clients around the world, and is a

key component of IBM's process transformation and management operations.

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24/7 Customer, LivePerson Announce

Partnership

24/7 Customer and New York based LivePerson have announced a

strategic partnership. The former will integrate LivePerson's comprehensive

Timpani platform with its customer lifecycle management framework to support and

manage all online customer interactions, including live chat, e-mail and

self-service/knowledge database. This partnership leverages the customer

lifecycle management expertise of 24/7 Customer and the Timpani platform to

engage the right customer with the right communications channel at the right

time.

HCL Inks Deal with Teradyne

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HCL has entered into a 5-year, $70 mn multi-service outsourcing

deal with US-based Teradyne, a leading supplier of automatic test equipment. The

scale of the engagement includes IT consulting, application development and

end-to-end application and it infrastructure management involving data center,

network, and security and help desk services. HCL will also be involved in

architecture and design of Teradyne's IT operations and data center migration.

This deal represents an extension of a four-year engagement with Teradyne.

TCS Signs Shareholder Agreement

Tata Consultancy Services Asia Pacific a subsidiary of Tata

Consultancy Services, announced that it had signed a Shareholder Promoters

Agreement and other relevant commercial documents with Beijing Zhongguancun

Software Park Development Uniware and the Tianjin Huayuan Software Area

Construction and Development Co., to establish China's first industrial scale

software company. The JV will provide IT outsourcing services and solutions to

the Chinese domestic market as well as the global market.

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Genpact Mulls Center in Philippines

Genpact is in a process of opening a business processing center

in the Philippines. Recruiting has already started at the facility in the

Alabang suburb of Manila. The center will provide finance and accounting

services, customer-service support, collections, and IT services to Genpact's

increasing roster of global clients.

Network Programs Inks Deal

Network Programs (NPI), a provider of end-to-end contact center

solutions and offshore software, has picked up an order from a Chennai-based BPO-Think

Tank Solutions for an Interactive Intelligence (ININ) dialer. This is also the

first deal for NPI under our value-added reseller (VAR) partnership with

interactive intelligence, a US based innovator of business communications

software solutions.

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