Contact Center Business–Reality Check!

CONTACT CENTER BUSINESS: Reality Check



The good, the bad, and the ugly side of Indian offshore outsourced customer
interaction business.

CALL CENTER Marketing: The Toughest Challenge



While many Indian companies are obsessed with technology, they often forget
about the real challenge–marketing. A COO articulates her experiences.

CALL CENTER Training: All is Not Well



In the absence of sincere and professional training institutes, fly-by-night
operators are bleeding prospective agents dry.

CALL CENTER: Doing It Through IP



The new generation IP contact centers could be just what you need to compete
in an increasingly converged world.