Integrating the range of the Web with human interaction of a call centre can give you definite business advantages.
Today video and data reach you through your cable operator. Tomorrow voice will.
Changed ground realities have led to the first mega-merger of the Indian telecom industry.
What does Railwaysâ€™ ambition to make the most out of its Right of Way mean for Indian telecom?
As data traffic exceeds voice on public networks, service providers are meeting the challenge with packet-based networks designed for data but optimized for voice.