WEB-ENABLED CALL CENTRES: Harnessing the Potential
Integrating the range of the Web with human interaction of a call centre can give you definite business advantages.
Author Archives: VoicenData Bureau
Telephony over Cable: Using IP
Today video and data reach you through your cable operator. Tomorrow voice will.
TATA-BIRLA AT&T MERGER: The Titans Meet
Changed ground realities have led to the first mega-merger of the Indian telecom industry.
INDIAN RAILWAYS: There Is a Way
What does Railways’ ambition to make the most out of its Right of Way mean for Indian telecom?
Packet Telephony: Call of the Future
As data traffic exceeds voice on public networks, service providers are meeting the challenge with packet-based networks designed for data but optimized for voice.